Privacy policy
🌙 Your Privacy Matters to Us
At Soul Crystals Xoxo, we honour your privacy as sacred. Any personal information you share with us — including your name, email, phone number, billing or shipping details — is treated with the utmost care, love, and security.
We collect your information to:
- Fulfil and deliver your orders
- Provide order updates and customer service
- Share our crystal wisdom and exclusive offers (only if you've opted in)
Your information is securely stored on protected servers and is accessible only by trusted Soul Crystals Xoxo team members and our approved partners (such as shipping carriers and payment processors). We will never sell, rent, or misuse your personal data.
🔒 Payment Information
We never store your credit card details. All transactions are processed through secure, encrypted payment gateways like Shopify Payments and PayPal. Your payment data is protected using industry-leading standards, and we are instantly notified of your transaction status — without ever seeing or storing your card information.
💌 Marketing Preferences
If you've signed up for our emails, you’ll receive curated updates, special offers, and crystal rituals straight to your inbox. You can unsubscribe at any time by clicking the link in the footer of any email — no hard feelings, just high vibes.
🌀 Your Rights
You can access, update, or request deletion of your personal data at any time. Just contact us at admin@soulcrystals.com.au — we’re here to help.
By visiting our site or making a purchase, you consent to the collection and use of your information as outlined in this policy. This policy may be updated periodically to reflect changes in our practices or legal obligations.
Thank you for trusting us, we’re honoured to be a part of your journey. 💫